About/FAQ

We are an award-winning coffee company with a difference; a social enterprise supporting people out of homelessness through Life Changing Coffee.

We provide training, employment paying the Living Wage and support with housing, finances and therapy to help people experiencing homelessness move forward. 100% of the profits of our award-winning coffee goes towards ending homelessness.

We believe that you should never have to compromise on quality to do something good; our coffee has won multiple awards, including Great Taste and the Product Excellence Awards.

Change Please trainees are trained to become speciality baristas at our state-of-the-art Training Academy by our in-house SCA Certified training team. After their initial training they begin their new barista roles at one of our sites in London, supported by a Mentor Barista. Whilst employed with us trainees are paid the London Living Wage and continue to be supported with housing, personal finance and therapy support and crucially, onward employment, further helping them on the next step on their journey.

Change Please launched in 2015 with one coffee cart in Covent Garden. Since then, we’ve gone from strength to strength and shop to shop, all whilst serving great tasting coffee. Change Please continues to grow dramatically, partnering with global businesses such as Virgin Atlantic, WeWork and David Lloyd to further our impact across the country. We have also launched our first site in Perth, Australia with others around the globe including Paris and Dublin due to follow their lead.

Since its humble beginnings Change Please has changed a lot with millions of coffees sold, dozens of new sites and brilliant partners supporting our mission. We’ve learnt many lessons along the way but our mission, values and ethos will always remain the same; we produce and serve great tasting coffee with 100% of the profits supporting people who have experienced homelessness get back on their feet.

In the words of one of our brilliant Change Please trainees, Liam: “I feel part of a movement, part of a change in society. Everyone is part of a bigger thing. I am not just someone who makes the coffee, we are Change Please.”

Support our mission to end homelessness simply by changing where you buy your coffee.

 

Shop FAQ's 

 

Which Payment methods are accepted by the Change Please online shop?

Visa, Mastercard and American Express

What happens after I make an order with Change Please?
You will receive an email confirmation confirming the order placed and your product will be shipped out on our delivery day which is Wednesday each week. 

I haven’t received my delivery yet - what should I do?
Please email shop@changeplease.org with any questions with regards to your delivery. 

What should I do if I receive the wrong product or the package is damaged?

Please email shop@changeplease.org

How long does the delivery take?
All orders are shipped on Wednesday each week via 2nd class delivery. Usually orders are received by Saturday of the same week at the latest. Please note that if you order from 12.00am on Wednesday, your order will be shipped the following week.

I didn‘t receive an order confirmation, what should I do?
Please get in touch with us on shop@changeplease.org

What is your return policy?
If there are any problems with your order then please reach out to us via email and we can either replace the product or refund depending on the issue. 

Do you ship outside of the UK?
Not at the moment, but we hope to in the future

 

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